No. The address is separate from your home, and no one can trace it back to your personal location.
Yes. It’s a professional postal address, suitable for business use, without exposing your home.
Please note that it is not a legal business registration address.Yes. You receive a real postal address that’s accepted for most institutions, just like a regular mailing address. Please note that it's a postal address, not a legal registration address.
No. A PO Box is a physical box you have to visit. A virtual mailbox gives you access to your mail online, with full control and flexibility.
Absolutely. It’s a real Dubai PO Box with a building reference, suitable for financial and government communication.
Yes, that’s exactly what it’s for. You don’t need to be physically present to receive and manage your post.
Absolutely. The address is suitable for most government, banking and legal correspondence.
No. You can register online in minutes. No post office visit required. This has nothing to do with Emirates Post.
Definitely. Most customers use TDPB to have an address, not to receive daily letters. It’s about being officially reachable when it matters.
You decide: forward it, or securely destroy it, all organized via your dashboard.
Absolutely. You can start in one country (like Spain or Dubai) and add others later, all under one Digital PO Box number.
Yes. That’s exactly what it’s designed for. You don’t need a home base to have a reliable postal address.
Absolutely. You can use the same Digital PO Box whether you’re in Dubai, abroad, or managing post in multiple countries.
Yes. It’s accepted by most institutions for postal communication. Just note: it’s not valid for legal company registration in the UAE.
No problem. You can have any item forwarded to your preferred location, even internationally.
It’s based on a real PO Box, but enhanced with digital access. You don’t have to collect your mail, we scan and upload it for you.
Absolutely. You get a professional postal address, suitable for banking, invoicing, legal and personal use. While it’s accepted for official communication, it’s not intended for company registration, residency applications or tax filings. Just keep in mind: it’s a postal address, not a legal registration address.
No. There’s no physical collection required. Your mail is scanned and delivered to you digitally. No deadlines, no penalties.
You decide. You can have it securely stored, forwarded to any address, or destroyed, all via your online dashboard.
Yes. Many of our users are part-time residents or travel often. You don’t need to live in Dubai full-time to keep your address active.
Yes. You can manage multiple addresses (for example Dubai + Spain) under one Digital PO Box account, using the same Digital PO Box number and Inbox.
No problem. Your mail is scanned and uploaded, and you can forward anything to your current location — even internationally.
Absolutely. It’s a professional Dubai mailing address, suitable for banking, invoicing, and personal or business use. Just note: it’s not for legal company registration.
Yes. We provide a dedicated postal address (based on a PO Box) with added location info, ready to use right away.
No. The 14-day free trial applies only once, when you create your first account.
Any additional locations you add later will follow the normal billing rules.No. Your address and inbox remain active.
Only if you decide to cancel within the trial period, you will lose your address and mail.After 14 days, your account automatically switches to the Pay-per-Scan plan.
You can then choose to buy scan credits or upgrade to an Unlimited or Full Service plan.Your PO Box subscription then starts on the billing cycle you selected (monthly or yearly) and the first charge is made accordingly.
We’ll send you a reminder 3 days before your trial ends and before the first subscription charge, so you can cancel if you don’t want to continue.
Yes. You’ll enter your payment details during sign-up, but no charge is made during your 14-day free trial.
This simply ensures that your subscription can continue automatically if you decide to stay after the trial.Yes. You can use the full service - including scans and forwarding - completely free for 14 days.
No payment is charged during the trial, and you can cancel anytime before it ends.Yes, absolutely. Many couples share a single Digital PO Box. You can simply add the second name in the portal, so we know to expect mail for both recipients. All post is delivered to one shared inbox, and both of you can access it anytime.
Absolutely. You get a real street address - not a P.O. box - which you can use on invoices, websites, contracts and business cards.
Yes. Most government institutions and financial services accept your TDPB address as your official mailing address. Just make sure you use your full recipient name and include the correct PO Box number.
No problem. You can choose to have any item forwarded to your current location, no matter where you are in the world. You’re always in control of what happens with your physical post.
Yes. Your Digital PO Box isn’t tied to your location. You can live or work anywhere, and your post will be scanned and uploaded for you to access online. You can choose to use one fixed address, or set up multiple Digital PO Boxes in different countries as you travel through them.
Definitely. Your post won’t be touched by tenants or agents, it goes straight to your Digital PO Box, so you stay in control even when your home is occupied.
Unlike forwarding, you don’t have to wait days or weeks. You mail will be scanned and you immediately receive a push notification as soon as it arrives. If needed, you can also have the original paper mail forwarded.
Yes. We offer addresses in multiple countries so you can use an address in both countries, using the same Digital PO Box number. All mail neatly arrives in one inbox. So that’s perfect if you split your time between homes or travel frequently.
That’s exactly what the Digital PO Box is for: consistent mail access, no matter how often you visit.
You decide how your post is handled. Letters can be forwarded to any address in the world, whether scanned or left unopened. You’re in full control of what happens to each item, all from your online dashboard.
Absolutely. In fact, many of our users are second-home owners who rent out their property while they’re away. The Digital PO Box keeps your mail separate from your guests, so nothing gets lost, delayed, or accidentally opened.
Yes, that’s exactly what it is. You get a real street address where your mail is received, scanned, and uploaded to your secure online portal. It’s a remote mailbox you can access from anywhere in the world.
Not at all. You can live anywhere in the world and still receive, view and manage your post in Spain.
Yes. It's suitable for bank statements, tax letters, utility bills and more, all scanned and available online.
Yes. You don’t need to live in Madrid or even in Spain to use this address. Your post will be scanned and uploaded securely to your digital inbox.
You’ll get both. All TDPB addresses are real, physical street addresses, not PO Boxes. But to make the address uniquely yours, we also assign you a personal PO Box number that you include when using the address.
No. It’s a postal address only, not for company registration, tax offices or legal entities.
Yes, absolutely. That’s one of the main use cases. It looks more professional than using your home address.
No. Customers cannot use your address as a legal business registration address.
TDPB addresses are strictly for receiving and managing post, not for setting up companies, tax registrations or legal domiciles.
This is a deliberate choice to protect you as a Partner and keep things clear for everyone.No. Every new customer completes an identity verification before their Digital PO Box is activated. This helps us prevent misuse, impersonation, or fraudulent activity.
Our verification process confirms that each Digital PO Box is linked to a real individual or business contact.
We do this to protect our customers, our Partners, and the integrity of the TDPB network, because trust is the foundation of everything we do.You won’t have to figure things out on your own. As soon as you share your location, you’ll receive our Partner Guide with more detailed information. Your local Partner Manager will also get in touch personally to answer any questions and guide you through the next steps.
Once you’re an official Partner, you’ll get access to our full Partner Manual. This is your go-to resource for everything you need. It includes step-by-step instructions, video tutorials, best practices and a searchable Q&A.
And of course, if you ever get stuck or need help, your local Partner Manager is just one message away.The service is for regular mail, not for receiving or processing parcels. TDPB is a digital mail service focused on letters and documents.
If a package is delivered to your address by mistake or unexpectedly, it’s up to you whether you accept it or not. Should you choose to accept it, you can either forward it to the customer or let them pick it up in person if they’re nearby.
Yes. You can use your Digital PO Box address for both personal and business post. It's ideal for client communication, invoicing, websites, and business cards.
You choose your preferred mail handling when you sign up — and we take care of the rest.
You can decide to:- Have the contents opened and scanned, with the option to forward or destroy the originals
- Receive a scan of the envelope only, and have the items forwarded unopened
Your setting applies to all incoming post, and you can change it at any time in your portal.
On this page you can read more about our mail processing options.
VAT is calculated automatically at checkout based on your location and tax status.
If you're a business customer in the EU, you can enter a valid VAT number to apply reverse charge.
If no VAT number is provided (or it's invalid) VAT will be added to your payment.Prices on our website are shown excluding VAT.
The correct VAT amount (if applicable) is added at checkout, based on your country and whether you're registering as a private individual or a business. You’ll always see the final amount before completing your payment.All invoices are automatically sent to you by email after each payment.
Please check your inbox (and spam folder) for a message from Stripe or The Digital PO Box.Can’t find it? Let us know, we’ll resend it to you right away.
No. Your first 14 days are completely free, including scans.
After the trial period, you can choose to buy scan credits or switch to the Unlimited or Full Service plan.
If you decide not to buy anything right away, your mail will still be scanned but not visible. You’ll receive a notification with an empty PDF in your inbox instead.No. We don’t offer refunds on annual subscriptions or purchased scan credits, but your service will remain active until the end of the paid period.
All payments are processed at the moment of purchase. This means:
• If you choose a monthly plan, your billing date will always be the same day you signed up (e.g. the 3rd of each month).
• Yearly plans are charged once, on the day you subscribe.
• Scan credits are charged immediately when you buy them.Every new customer starts with a free 14-day trial so no payment upfront. After the trial has finished, charges will happen automatically.
All payments are processed automatically via Stripe. Once your payment method is set up, you don’t have to do anything manually.
That depends on the weight of the envelope and the destination.
You’ll always see the exact cost before paying — and the item will only be sent after payment is completed. No surprises. No automatic charges.In case you have chosen the Fullservice plan, forwarding shipments are included and send to you automatically.
Each location is billed separately. You can add or remove locations at any time.
No. Purchased scan credits cannot be refunded or exchanged, but they remain usable as long as your account is active.
Credits remain valid for up to 12 months, as long as your subscription is active.
Because VAT depends on your country and tax status. The correct amount is calculated during checkout.
You can cancel anytime, but there are no refunds on yearly payments, even if you stop before the year is over.
You can pay monthly (€ 9 per location) or choose the yearly plan (€ 90 per location) and get 2 months free. Both the monthly and yearly plan are billed in advance, at the moment of purchase.
As for scanning and forwarding costs, you can either choose the Unlimited or Fullservice plans, which are billed monthly, or you can buy scan credits whenever you need them. These are billed at the time of purchase.
No, that’s not required. TDPB handles the overall marketing to attract customers across the regions where we’re active. But if you’d like to grow your income faster, there’s a lot you can do locally.
We’ll give you everything you need: a free window sticker, counter display materials, and your own Partner Page on our website where you can add photos and introduce your location in your own words.
Locations that take this seriously and promote themselves well tend to attract more customers. So while we bring in the traffic, you can help turn it into real results.
You’ll receive a monthly payment based on the number of active customers using your address, plus a bonus for each scan you process. Payment details are explained and agreed upon during onboarding.
Let’s take an average example: If you have around 150 active customers, you can earn approximately € 630,00 per month. That would require around 7,5 hours of work per month, mostly spent scanning mail with the app.
These numbers can vary slightly depending on your location and customer activity, but it's a reliable way to generate recurring income with minimal time investment.
You can end your partnership at any time, with a 3-month notice period. This gives us time to move customers to a new location without disruption.
You don’t need a separate room or dedicated square meters. Just a small, quiet spot where you can safely scan post is enough.
What’s more important is having a secure letterbox for deliveries and a bit of shelf or drawer space to store incoming post. For example, using labeled trays or folders.Normally not — TDPB handles all customer communication and support. However, if you welcome walk-in visitors (like in a shop or coworking space), you’re free to interact with them if you’d like.
No. You only need a smartphone and our app. No printer, scanner or laptop is required.
No, you don’t need to be open to the public every day. But your location must always be able to receive incoming post and it should usually be processed within 24 hours after delivery.
It’s no problem if there’s occasionally a small delay, but regular mail handling is essential. For example, if you’re away for a full week and no one empties the mailbox or processes the post, that won’t work.
TDPB is a digital-first service so your post is meant to be accessed online.
For security and efficiency reasons, physical pickup is not available at our Partner locations.Yes. You can cancel a location at any time. If you want to use another location you just apply for it whenever you need.
Each location has a fixed monthly fee of € 9 (ex. VAT). You’ll be charged separately per active location.
Yes. All your locations are linked to your personal PO Box number. Post from any location will appear in your app, all in one place.
No. You don’t need to live nearby. Some customers choose a location close to home, others select one that fits their business or privacy needs — even in another city or country.
Yes. You’re free to choose one or more locations from our available network. You can also add or remove locations later at any time.
Yes. All data and scanned documents are stored encrypted, and we don’t sell, analyze or share your information. Our systems and processes are aligned with strict international security standards (ISO 27001 / 27701).
No. You can cancel your subscription at any time, no long term contract. Add or remove locations at any time.
Yes. Each TDPB location is a real, verified address operated by a trusted Partner, not a generic PO box or warehouse. It’s suitable for business use.
Not at all. TDPB is used by freelancers, private individuals, digital nomads, second-home owners and small businesses alike. If you need a flexible and private postal solution, it's for you.
Yes. All your locations are linked to a single PO Box number, and all incoming post is routed to the same app. You can add or remove locations anytime.
TDPB is built on trust, not just tech. We don’t work with anonymous PO Boxes or shared mailrooms. Every address in our network is real, local, and run by a trusted Partner.
You get one personal PO Box number that works across all your locations, and you only pay for scans when you actually need them.
Add to that our ISO-certified platform and privacy-first mindset, and you get more than a mailbox.
You get a service designed for freedom, clarity and control. Wherever life takes you.All partner locations are carefully screened before being approved. They follow strict privacy protocols and are contractually bound to handle all post securely and discreetly.
You can update your contact details directly in your portal. Other changes may require a formal request. Deletion is possible if there are no legal obligations to retain your data (e.g. for tax or compliance reasons).
Every new customer completes an identity verification before their Digital PO Box is activated. This helps us prevent misuse, impersonation, or fraudulent activity.
Our verification process confirms that each Digital PO Box is linked to a real individual or business contact. We do this to protect our customers, our Partners, and the integrity of the TDPB network, because trust is the foundation of everything we do.
Never — unless legally required to do so. We don’t sell, analyze or share your data with anyone. Ever.
Yes. All your scanned mail and personal account data are stored securely using encryption and handled under strict GDPR-compliant procedures.
Only you. Once your post is scanned, it’s uploaded in encrypted form and only accessible via your secure customer portal.
While local partners handle the physical mail before scanning, they are contractually bound to follow strict privacy rules, including not reading or inspecting the contents.
TDPB staff and system administrators do not have access to scanned documents or account content.We automatically discard all addressed advertising materials — like flyers, magazines or brochures — as long as they’re clearly identifiable as such. These items are not scanned, so you won’t waste scan credits on unwanted post.
TDPB is a digital-first service so your post is meant to be accessed online, or forwarded.
For security and efficiency reasons, physical pickup is not available at our Partner locations.Yes. You can show your PO Box address on invoices, websites or for client communication. It gives your business a more professional look.
Please note: Our addresses are for receiving and managing postal mail only. They can only be used as correspondence addresses, not as legal or registered addresses with authorities.We’ll notify you and let you decide if you want it forwarded. You only pay when forwarding is actually requested.
No problem. You have 14 days to request physical forwarding of any scanned item before it’s securely shredded.
We hold it securely. As soon as you add scan credits, your mail will be scanned and made visible in your app.
No. Your first 14 days are completely free, including scans.
After the trial period, you can choose to buy scan credits or switch to the Unlimited or Full Service plan.
If you decide not to buy anything right away, your mail will still be scanned but not visible. You’ll receive a notification with an empty PDF in your inbox instead.Yes, you can manage everything from anywhere in the world. Your post will be received, scanned and stored digitally and the originals can be forwarded if needed.
If you’ve chosen the “scan & forward” option, we’ll store your post and send it to you at the agreed frequency. If you prefer to receive originals occasionally, we recommend choosing this option from the start.
With the “scan & destroy” option, items are safely shredded after a 2-week buffer and cannot be forwarded afterwards.
Yes. You’ll get a push notification as soon as a new scan is ready. No more guessing or checking the mailbox.
That’s fine. Many of our users only get a few letters per year, but still need a reliable, fixed address. If you expect very little mail, it's best to choose scan credits instead of the Unlimited plan, as that will be the most economical option for you.
Absolutely. You pick the city (or cities) that work best for you. You can even add or change locations later if your needs change.
Yes. You can use your Digital PO Box address for receiving personal or business mail, including government letters, bank correspondence, and more.
Please note that our addresses can only be used as correspondence address, not as legal or registered address.
